FAQs


    • Where is the store based?

       

      New York

       

    • What is this store's return and exchange policy?

       

      Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

      To complete your return, we require a receipt or proof of purchase.

      Please do not send your purchase back to the manufacturer.

      Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
      Any item that is returned more than 7 days after delivery will not receive a refund.

      Refunds (if applicable) 
      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

      Late or missing refunds (if applicable) 
      If you haven’t received a refund yet, first check your bank account again. 
      Then contact your credit card company, it may take some time before your refund is officially posted. 
      Next contact your bank. There is often some processing time before a refund is posted. 
      If you’ve done all of this and you still have not received your refund yet, please contact us at poshfashionhouse24@gmail.com.

      Sale items (if applicable) 
      Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

      Exchanges (if applicable) 
      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at poshfashionhouse24@gmail.com and send your item to: Posh Fashion House 557 Grand Concourse, #4068 Bronx, New York US 10451

      Shipping 
      To return your product, you should mail your product to: Posh Fashion House 557 Grand Concourse #4068 Bronx, New York US 10451

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

       

    • Do you accept orders placed outside of the US?

       

      We sure do! we ship to Europe, North America, Asia & Oceania  

    • How long will it take to receive my order? 

       

      6-8 Days for Domestic 
      4-11 Days International

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  • How do i pay for my order?

     

    Posh Fashion House checkout process is powered by both Stripe and PayPal two of the most trusted online payment solutions on the web. Because of this, Posh Fashion House has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

     

  • What if something is wrong with my order?

     

    If you have a problem with an order from this store, please contact Posh Fashion House directly, through the  Contact Page